Frequently Asked Questions

Getting Started

6 Questions

Your first Fresh Box includes:

Certified organic produce - Mix of fruits, vegetables, and herbs based on your box size
QR codes on fresh items - Scan to see farm location, harvest date, and certification
Partner vouchers (4-6) - Worth $150+ in wellness service discounts
Welcome guide - How to maximize your rewards and benefits
Recipe cards - Seasonal recipes featuring your box contents
$40 OFF - Your first welcome discount already applied!

Benefit	Subscription	One-Time
Welcome Discount	✅ $200 off first 5 boxes	❌ No
Loyalty Points	✅ 3 points per $1	❌ No points
Partner Benefits	✅ 50+ partners, 25-50% off	❌ No access
Milestone Rewards	✅ Up to $160	❌ No
Add-on Discounts	✅ 10% off for life	❌ No discount
Total First Year Value	$4,250+	$0

Bottom Line:

Subscribers get 5-10x more value. Plus you can cancel anytime!

Complete transparency - you'll always know your discount status!

How it works:

Eligibility: $40 off each of your first 5 orders (orders over $150 only)
Automatic: Discount applies automatically at checkout
Tracking: Your account dashboard shows exactly which discounts you've used
Maximum: 5 discounts per customer (total $200 savings)

What you'll see:

Order 1 Savings Applied: $40 off

Order 2 Savings Applied: $40 off

Order 3 Savings Applied: $40 off

Order 4 Savings: Available on next order

Order 5 Savings: Available on next order

Important notes:

Discount only applies to orders over $150 (box + any add-ons)
If your order is under $150, the $40 off is saved until you make an order over $150
You can see your discount status anytime in your account dashboard
After 5 uses, the welcome discount expires (but loyalty rewards continue!)

Loyalty & Rewards Program

7 Questions

Subscription Orders Only: 3 points per $1 spent

Example:

$150 order = 450 points earned

Note:

Loyalty points are only available for subscription orders. One-time purchases do not earn points.

Bonus Point Opportunities (Subscribers Only):

Welcome Bonus

150 points ($22.50 value) - instant when you subscribe

Birthday Bonus

300 points ($45 value) - during your birthday month

Loyalty Streak

50 points - every 3 consecutive orders without skipping

Review Rewards

25 points - for each product/box review you leave

Annual Earning Potential:

$450+ in points from orders + $92.50 in bonuses = $542.50/year

YES! Subscribers automatically get 10% off ALL add-ons!

This applies to premium items like:

🍞 Artisan bread

🥚 Free-range eggs

🧀 Specialty cheeses

🍯 Raw honey

🫒 Organic olive oil

🥛 Organic dairy

Example Savings:

Regular: Sourdough Bread $13.33 → Subscriber: $12 (save $1.33)

Regular: Free Range Eggs $13.33 → Subscriber: $12 (save $1.33)

Regular: Artisan Cheese $16.67 → Subscriber: $15 (save $1.67)

Annual Savings on Add-Ons:

If you add $30 worth of extras each week, you save $156/year just from the 10% discount!

Note:

One-time purchasers pay full price for all add-ons. The 10% discount is an exclusive subscriber benefit.

Here's how we help your family eat healthier while saving money:

Welcome Discount	$200
Loyalty Points You Earn	$1,350
Bonus Points	$92.50
Milestone Rewards	$60
Savings on Add-Ons	$150
Wellness & Lifestyle Benefits	$3,300
TOTAL VALUE FOR YOUR FAMILY	$5,152.50

You get back more in rewards and wellness benefits than you spend on fresh, organic produce!

Based on typical family spending $250/month ($3,000/year) on healthy, organic food.

Partner Benefits (50+ Wellness Partners)

6 Questions

Fresh Box subscribers get exclusive discounts (25-50% off) at 50+ wellness and lifestyle businesses across Brisbane and Sunshine Coast region.

$275-$300

Monthly Value

$3,300+

Annual Value

View All Partner Benefits

Farm Tracking

Know your food's journey

Every fresh item in your box comes with a QR code that reveals its complete journey - from farm to your table.

Farm Location

Exact farm within 100km

Harvest Date

When it was picked

Certification

Organic certification details

How it works:

Simply scan the QR code on your produce with your phone camera. No special app needed!

Questions?

Getting Started

Loyalty & Rewards Program

Partner Benefits (50+ Wellness Partners)

Farm Tracking

Farm Location

Harvest Date

Certification

Still Have Questions?

Questions?

Getting Started

Loyalty & Rewards Program

Partner Benefits (50+ Wellness Partners)

Farm Tracking

Farm Location

Harvest Date

Certification

Still Have Questions?

Find Answer